Contact

There are two ways in, and the same team answers both. Got a quick question? Use WhatsApp. Got an order number or an attachment? Use email.

WhatsApp

Message us on +61 466 986 496 for the short ones: has my transfer been matched, is a flavour back, which of the two IGET devices suits what I want. Should a chat become a claim for a faulty device, the video needs to come by email, so it stays with your order number.

Email

Write to orders@igetyourvape.com about anything tied to an order number: a payment query, a wrong address, a parcel gone quiet in tracking, or a device that needs replacing. Email takes attachments, so a short video or a transfer receipt can go with the message, and the whole exchange stays in one thread under your order number.

How quickly we reply

We'll reply when we can, which is a little slower on weekends and Victorian public holidays. The shop itself takes orders at any hour.

What to include

• For an existing order: the order number, which starts with IGYV-.
• If you're writing from a different email address to the one you ordered with: the email address the order was placed under.
• For a fault: a video running 10–20 seconds, device in use, flavour label in view.
• For a payment query: when you sent the transfer, how much it was, and whose name the sending account is in.

What we'll never ask for

Card numbers and bank details don't belong in email or WhatsApp, and we won't accept them there. Payment is a bank transfer to the account on your order page, and we'll never message you asking to pay somewhere else. A message that does, even one using the IGetYourVape name, didn't come from us.