Terms & Conditions

Every order placed at igetyourvape.com is covered by these terms. By ordering you accept them, along with the shipping, returns and privacy pages, which are part of the terms.

Who we are

IGetYourVape is an independent retailer. We are not affiliated with IGET; the maker's name appears only to describe the devices we sell.

Who can order

Buyers must be 18 or over and in Australia, and placing an order confirms both. Age is checked as you come into the site, and any order we judge to involve a minor is cancelled and, if it was already paid, refunded in full. Never pass on anything bought here to someone under 18.

Australian law

Federal and state rules both apply to vaping products, and the rules differ by state and territory and shift over time. We sell only to adults in Australia. Knowing and following the law where you live, including any limits on possession and use, is your responsibility. We never post outside Australia, whatever the circumstances.

What we sell

Every product page states the device's brand and model, the flavour name, whether it can be charged, its battery capacity and its puff rating. A puff rating is what the maker measured under test conditions; it doesn't guarantee what you'll get in practice. No page makes, or should be read as making, any claim about health effects. When we can't verify a description of a flavour, we say so rather than make one up.

Amounts and payment

Amounts are in Australian dollars throughout, and bank transfer is the single payment method. Pay with PayID, or to the BSB and account number in your confirmation email and on your order page, using your order number as the reference. We will never ask you to pay into a different account, and a message that does isn't from us. Your order counts as accepted when the transfer is matched, and you'll get an email at that point. Multi-device pricing kicks in by itself according to what's in your cart. Free shipping is judged on your device total once that pricing has been applied and before a discount code reduces it, so a code can never lose you free shipping. Where checkout says codes can't be combined, they can't.

Unpaid orders and cancellations

If no payment arrives, the order stays open for 14 days and then cancels itself. If it was cancelled even though you'd paid, upload your transfer receipt to the order page and we'll reopen it. There's no cancel button: to cancel an order you haven't paid for, either don't pay it, or message us and we'll cancel it. After dispatch an order can't be cancelled, and the returns policy applies.

Availability and errors

The availability you see is taken from our Melbourne stock counts, updated often but occasionally behind. If we can't supply something after you've paid, you choose for that line between waiting, swapping or a refund. If a product or an amount is plainly listed wrongly, we may cancel the order it touches and refund it completely, telling you why.

Customer reviews, and our name notes

Reviews come only from people who bought the device from IGetYourVape. The invitation link goes out after dispatch, and a review is published when the purchase has been checked. Notes headed 'What the name tells us' on a flavour page are our own writing, drawn from the ingredients that flavour's name states, with no tasting involved. They're not customer reviews, and flavours with uninformative names go without one.

Liability

As far as the law permits, we answer for a claim connected with an order by replacing the item or returning what you paid for it. These terms leave untouched any Australian Consumer Law right that can't be excluded. Victorian law governs them.

Contact

Got questions about these terms? Email orders@igetyourvape.com or use the contact page.